Southern Counties Veterinary Specialists, Ringwood, South East

Discipline: Non-clinical Support

Full Time

up to £30,992 per annum

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Client Care Team Leader to join our team at Southern Counties on a full-time permanent basis.

How You’ll Make a Difference

This is a hands-on leadership role, combining the day-to-day responsibilities of Client Care Administration with supporting and coordinating the Client Care team.
Working closely with the Client Care Manager, you will help ensure the smooth running of the department, provide day-to-day guidance and support to colleagues, coordinate workloads and maintain consistently high standards of service for our clients and referring veterinary practices.
You will be a visible and approachable point of contact for the team, helping colleagues resolve queries, prioritise workload and manage challenging situations while ensuring matters are escalated appropriately when required.

Working Pattern

Key Responsibilities

Team leadership and coordination
You will:
Provide day-to-day leadership, guidance and support to the Client Care Administration team.
Act as a first point of contact for operational queries and support colleagues in resolving day-to-day issues.
Coordinate and prioritise workloads, ensuring key tasks are completed efficiently.
Help maintain appropriate team coverage throughout the working day and raise any resourcing concerns with the Client Care Manager.
Allocate and redistribute work where necessary to support the smooth running of the department.
Support colleagues with more complex or challenging client and referring practice enquiries.
Lead by example, promoting a positive, professional and collaborative team environment.
Support clear communication between Client Care, clinical teams and other departments.
Identify recurring operational issues and work with the Client Care Manager to improve processes and ways of working.

Training and team support
You will:
Support the induction and onboarding of new Client Care Administrators.
Provide practical training, coaching and day-to-day guidance to team members.
Help ensure agreed processes and procedures are understood and followed consistently.
Identify areas where colleagues may benefit from additional guidance or refresher training.
Support the implementation and communication of changes to departmental processes and procedures.
Assist the Client Care Manager with team meetings, updates and other departmental activities as required.

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

What We Offer Our Team

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.