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Client Care Advisor (Part-Time)

Myerscough Veterinary Group, Padiham, Padiham, North West

Discipline: Non-clinical Support

Part Time

Up to £12,000 per annum

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Join a team you are proud to be a part of


As a Client Care Advisor, you will be the first point of contact for our clients and their pets. Your role will involve delivering outstanding customer service, managing appointments, and ensuring the smooth operation of our front desk. 

You will greet all clients warmly and professionally, answer phone calls, and deliver exceptional customer service. Provide clients with informative and empathetic guidance, converting inquiries into appointments to support pet healthcare. Ensure accurate invoicing and payment collection while presenting a knowledgeable and professional image that promotes the practice and instils confidence in our clients.
  

Designed for excellence


We pride ourselves on delivering the highest quality of care to our patients and our clinical team is instrumental in delivering that ethos. We are a large 11 branch practice with a variety of Certificate holder Veterinary Surgeons. We have a range of facilities from Dental xray, digital Xray, ultrasound, CT scanner and Digital Laparoscope.  

What We’re Looking For:


  • Previous receptionist experience or the ability to demonstrate excellent customer service skills.
  • Strong customer service skills with a friendly and compassionate demeanour.
  • Proficiency in using office equipment, computer software, and electronic medical record systems is essential.
  • Excellent verbal and written communication skills, with the ability to convey information clearly and professionally. 
  •  

    Working Pattern: 


    This is a part-time position, working 20 hours per week. The shifts for the role are Monday to Friday 2:15pm to 6:15pm. There are no weekend shifts for this role. 
     

    Because Our Employees Matter


    We recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive salary, you will benefit from (please note some benefits will be subject to pro-rata):

  • 6.6 Weeks annual leave 
  • Additional annual leave for your birthday which will be added to your holiday allowance
  • Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay 
  • Cycle to work scheme 
  • Initiatives focused on employee wellbeing 
  • Non-accidental injury support 
  • Learning and development opportunities via the IVC Evidensia Academy 
  • Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers 
  • Pension scheme 
  • Discounted staff pet care

  • As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process. 

    Myerscough Veterinary Group, Padiham's logo

    Myerscough Veterinary Group, Padiham

    70 Burnley Road, Padiham, BB12 8QN, United Kingdom

    Animals treated

    Small animals

    Apply