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Greet all clients in a friendly and professional way. Organisation of the clinical diary for routine, surgical and emergency appointments. Answering telephone phone inquiries from clients in a welcoming and calm manner. Provide excellent customer service, informing and educating clients sympathetically. Convert inquiries into appointments to maintain pet healthcare. Handle and update client data and records. Assist clients in handing pet insurance claims. Record relevant information in the practice system to support the clinical team. Ensure accuracy of invoices and collect payments on the day of treatment. Provide education to clients on basic animal care.
6.6 Weeks annual leave Additional annual leave for your birthday which will be added to your holiday allowance Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care Apply
Veterinary Receptionist
Lime Tree Vets, Lime Trees Veterinary Hospital, Meir Park, Meir Park, West Midlands
Discipline: Non-clinical Support
Full Time
Up to £22,308 DOE per annum.
Join our mission: healthy pets and happy owners
We are looking for a new Receptionist team member to join our Lime Trees team, working at both of our practices: our purpose-built Small Animal Hospital in Meir Park, and our newly refurbished dedicated Cat Only Clinic in Cheadle.
About the rota and salary
The role is full time (37.5 hours per week) with the opportunity to work a 4-day week within our business hours of 8:00am – 7:00pm Monday to Friday, plus 1 in 4 Saturday shifts between the hours of 7:45am – 1:30pm. There is a requirement for the team to be flexible in their working hours as we all work together to ensure the core business hours are always covered, allowing for sickness and holidays.
The salary for this role is up to £22,308 DOE per annum.
Our ideal candidate
You would be working alongside a friendly team who are passionate about making a difference to the health and wellbeing of all pets. We want you to join them in being a friendly face whom our pet owners can trust. We are looking for someone that will thrive in a fast paced, customer facing environment. While we have an established clinical team who look after the wellbeing of our patients, we need our Client Care team to look after our clients, providing a supportive and helpful service. If you possess excellent communication skills and a desire to help clients, then this could be the role for you.
Responsibilities of a Client Care Team Member:
About Lime Trees Vets
Located in the family community of Meir Park, near Blythe Bridge, we provide a home from home experience for your pet(s), making them feel calm, comfortable, and loved during their time with us. Vets Now run our out of hours service from in Lime Trees Vets – Meir Park. If you need a Vet any time of the day or night, you will not be asked to travel to another site!
In addition to a competitive salary, you will benefit from:
As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
Click apply now to join our friendly and supportive team!
Lime Tree Vets, Lime Trees Veterinary Hospital, Meir Park
Lysander Road, Meir Park, ST3 7WD, United Kingdom
Animals treated
Small animals
Any questions before applying?
Speak to Lucie Brownsword from our recruitment team who would be happy to help you with any questions you have before applying for this role.