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Practice Director - Non-Clinical

Croft Veterinary Centre, Brackley, Brackley, East Midlands

Discipline: Leadership

Full Time

Up to £60,000 DOE

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Shape the Future of Our Practice


The team at Croft Vets in Brackley is looking to recruit an experienced and dynamic Practice Director to lead and manage our practice. This is a unique opportunity to ensure high standards of clinical and client care, while also driving the sustainable profitability of our well-established practice.

As the Practice Director, you will be at the helm of our operations, overseeing leadership, management, HR, finance, and business development. You’ll collaborate closely with our clinical and support teams to ensure the highest standards of care, while also promoting a positive, inclusive, and supportive workplace culture.

Key Responsibilities:


  • Leadership: Act as an ambassador of our culture, values, and employer brand. Provide leadership, guidance, development, and regular appraisals to all employees. Lead by example, promoting civility, respect, and professional conduct throughout the practice. Foster a culture of wellbeing, mental health support, and effective communication to ensure employee engagement.
  • Management: Work alongside the Senior Vet and Head Nurse to manage the practice’s financial performance, achieving EBITDA targets as per the Business Plan. Ensure compliance with all HR, health and safety, GDPR, and financial policies. Manage staff rotas, including out-of-hours provisions, and collaborate with the Area Support Manager and Area Director to ensure effective communication and coordination.
  • Human Resources: Partner with our Talent Team for timely recruitment, ensuring fairness and transparency in line with company policies. Manage employee relations in collaboration with Employee Relations, ensuring consistency and fairness. Oversee the onboarding process, performance reviews, and development discussions, ensuring that all clinical staff meet expected standards.
  • Finance Management: Oversee all aspects of finance management within the practice, including reconciliation, credit control, invoice processing, and insurance claim management. Monitor financial performance trends, manage stock levels, and ensure the integrity of the PMS system.
  • Marketing and Business Development: Collaborate with the Area and practice leadership team to plan and promote events such as Pet Health Plans, client educational evenings, and open days. Manage the practice’s website and social media presence, promote pet insurance, and explore new ways to enhance our services to clients.
  • Clinical Standards: Ensure compliance with the IVC Pricing Policy, RCVS Practice Standards, and legal obligations regarding veterinary medicinal products. Work with the clinical teams to maintain high standards of patient care and facilitate appropriate referrals within the IVC network.

  • Joining a team you are proud to be part of 


    At Croft Veterinary Centre, we are committed to providing the highest quality care for our furry, feathered friends. The practice is a single site small animal first opinion clinic with a dentistry referral service. It's location has excellent links to the M40 and is situated on the edge of the market town of Brackley, Northamptonshire. We offer a wide range of veterinary services, from routine check-ups to complex surgeries, and we take pride in our friendly and compassionate approach to veterinary care. Currently, our team consists of 8 vets and 8 RVNs with a strong admin and front-of-house support team. 

    What you'll bring to our team


  • We are looking for a strong and capable leader with experience of leading a team to success in a commercial or practice environment.
  • Knowledge of the veterinary industry would be advantageous.
  • You should have a proven track record of delivering results, whilst demonstrating strong people & leadership skills.
  • Our ideal candidate will be aligned with our company values as well as having a positive outlook with confidence and belief in their own abilities.

  • A work/life balance that suits you 


    Your shift pattern entails a 40-hour working week over 5 days, however, a 4-day week may be considered after a successful probation period if aligned with business needs.  

    Feel valued and rewarded


    We recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive salary of up to £60,000 pa you will benefit from:

    Work-life balance


  • 6.6 Weeks annual leave  
  • Additional annual leave for your birthday which will be added to your holiday allowance 
  • Relocation allowance up to £3000

  • Wellbeing


  • Private medical Insurance
  • Employee Assistance Programme: 24/7 confidential helpline
  • Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay  
  • Initiatives focused on colleague wellbeing

  • Development


  • Learning and development opportunities via the IVC Evidensia Academy  

  • Colleague benefits


  • Company pension scheme  
  • Healthcare Cash Plan
  • Cycle to Work scheme
  • Voluntary benefits: choose from a range of benefits to suit you
  • Access to discounts/cashback with hundreds of participating retailers
  • Discounted staff pet care 

  • As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.

    Croft Veterinary Centre, Brackley's logo

    Croft Veterinary Centre, Brackley

    122 Banbury Road, Brackley, NN13 6BH, United Kingdom

    Animals treated

    Small animals

    Apply

    Any questions before applying?

    Speak to Helen Paddison from our recruitment team who would be happy to help you with any questions you have before applying for this role.

    Lead Talent Partner

    Helen Paddison

    helen.paddison@ivcevidensia.com