We are looking for a dedicated individual to join our practice as a receptionist. This is a fantastic opportunity to join our East Dulwich branch which is going through an exciting period of growth.
Duties:
Greeting our clients and their pets in a professional and courteous mannerDealing with queries both by phone, email, and face-to-faceAdvising clients on our preventative health care productsGeneral admin and reception duties
Join a practice you are proud to be a part of
The Neighbourhood Vet is a lovely 20-vet practice in SE London established over 12 years ago. Our main hospital is situated in the heart of East Dulwich on popular Lordship Lane and our two branch clinics are located in Crofton Park and Penge where we are a strong part of the local community.
Although we are a large group with 72 fantastic people, we have a close-knit and caring team. We pride ourselves on being kind, and compassionate and doing the right thing for our staff, clients, and their pets, and we like laughing and try to make every day at work a good one.
More about you
The ideal candidate will have excellent customer service skills, both face-to-face and on the phone and knowledge of IT systems. We are a busy team so you will need to work well under pressure and remain calm in emergencies, and of course, have a love of animals.
Shift pattern
We would prefer full-time hours (average of 40 per week) but may consider part-time hours. We are not open afterhours or bank holidays. Full-time receptionists work 4 weekdays (9.25-hour shifts) PLUS 1:3 weekends. One of these weekends is a long Saturday (9am - 7pm) and 3 weeks later, is a weekend which is Saturday (8:30am-3:00pm) and Sunday (9am - 7pm), and you receive a day off after working a Sunday.
Feel valued and rewarded
We recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive salary of up to £28,080 pa you will benefit from:
Work-life balance
6.6 Weeks annual leave Additional annual leave for your birthday which will be added to your holiday allowance
Wellbeing
Employee Assistance Programme: 24/7 confidential helplineEnhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay Initiatives focused on colleague wellbeing
Development
Learning and development opportunities via the IVC Evidensia Academy
Colleague benefits
Company pension scheme Healthcare Cash PlanCycle to Work schemeVoluntary benefits: choose from a range of benefits to suit youAccess to discounts/cashback with hundreds of participating retailersDiscounted staff pet care
As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.