We are looking for a fantastic individual to join us as a Veterinary Receptionist at Vale Vets Portishead.

You will be the first point of contact for clients and the general public both on the telephone and in person.  Providing a professional and knowledgeable impression to promote the Practice and give confidence to our clients.

Our small-animal Veterinary Hospital is situated in the town of Portishead and we have been in the heart of the community for over 25 years. Portishead is in North Somerset on the Severn Estuary, less than 10 miles west of Bristol.

We are Portishead’s only veterinary hospital with a team of vets and qualified nurses who are available 24/7 with round the clock on-site care. We have a certificate holder in ECC and we have vets at various stages of certificates in medicine, exotics and surgery. We offer a high standard of patient care in a clean and professional working environment, and we are proud to have consistently achieved Tier 3 Hospital Status.

We are well equipped with various diagnostic and clinical tools, including laparoscopy, endoscopy, ultrasonography, digital radiography (including dental radiography), in-house laboratory, multi-parameter monitoring equipment, and much more!

We have been awarded Gold in the ICC cat-friendly clinic awards and the hospital has separate cat and dog waiting rooms for clients, separate inpatient wards for cats/dogs / isolation, and dedicated consulting times during the week for cat-only appointments.

Vale Vets is committed not only to treating illness but also preventing it, and so we run a pro-active Nurse Clinic service, advising owners on preventative health care and nutrition, and offering services such as 2nd vaccinations, weight consultations and senior health checks.  We have our own health care plan, which is regularly reviewed to promote the best options for preventative health care. 

Running alongside the hospital is our branch practice in Pill, which offers veterinary consultations at various times throughout the week.  OOH work, hospital inpatients, and surgical/medical procedures are all managed at the Portishead hospital.  The hospital is also home to a fully-equipped dog grooming salon ‘Barks and Bubbles’.

The hospital is staffed with 8 Vets, 8 Veterinary Nurses, 3 Student Nurses and a Veterinary Care Assistant. Working alongside the day team we have qualified Night Nurses who provide 24-hour care of our inpatients.  We are also a registered Training Practice for student nurses, and a registered EMS centre for student vets from the Langford Veterinary School.

 

Our support team consists of a Practice Manager committed to customer care, a Reception Manager and 4 receptionists, an Insurance Administrator, Financial Administrator and Dog Groomer. 

The successful candidate will have excellent customer service experience, be computer literate & comfortable using new software. The ability to multi-task is a pre-requisite, as is empathy with pet owners. Full training & support will be given.

The position will be based on 20 hours per week and 1 in 6 Saturdays with time in lieu the following week. Shifts will vary between 8 am - 8 pm, so flexibility is essential.

The salary for this role is up to £11,938.78.

 

As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process. 

 

The closing date for this vacancy may be brought forward should we receive sufficient candidates. If you have not heard from us within 2 weeks from the closing date, please assume your application has been unsuccessful.